My package says delivered, but I didnt receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days. It may also help to check with your neighbors and/or post office in the meantime.
If you do not receive your order in a couple days, please email our Customer Support team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further!
How are your crystals sourced?
Aside from ensuring that our crystals are authentic prior to purchasing, we also wanted to make sure our crystals are not being mined in a low vibrational environment. We searched long and hard to vet out suppliers that have proven ethical sourcing practices. We ask the hard questions and ask for proof such as pictures.
Ethical sourcing to us means that crystals are mined honestly, and miners are not children, are paid appropriately and are in safe working conditions. They also ensure that minors are taking these crystals from the earth with care and respect to the lands and people.
Isn't using White Sage bad?
In the past, we have purchased white sage without understanding the detriment it caused to the Native American spiritual communities. We recognize that something should be done to curve cultural appropriation around the world, yet still honor the knowledge we gain from being a global society. As a black-owned business we take honoring indigenous people very seriously.
To rectify our mistakes, a portion of every order is donated to indigenous charities, including Native Americans, you can read more about this here. You may also donate at checkout as well. We have also reduced the amount of White Sage sold here, while extensively teaching multiple ways to clear energy without the use of White Sage in our blogs, product descriptions and social media.
Orders are fulfilled within 48 hours of your time of purchase. Most are fulfilled with hours and go out the same or next day. At checkout, you will be able to choose from multiple vendors with a price for the provider and shipment time you feel is best for your area. I would recommend choosing something other than USPS if they are problematic in your area.
Tracking information is sent to you once the order has been fulfilled in the shop. Give the order at least 2 days for tracking information to be displayed for your selected carrier. Most orders are delivered within a week of order placement. However, this may vary and may come sooner or later, depending on your location and/or carrier.
Get in touch
Never hesitate to get in contact with me for any question or issue. No matter how much we prepare, there will be rare occasion where issues occur. The chat bubble is available for chat messages, but you can also call, send an email or a DM on social media. Your message will be answered as soon as possible!
About Your Order
Packed with Protection
Orders are packed in a high-vibrational and spiritually protected space. Crystals are cleansed with a protective spray and include a lavender and sage loose smudge. This smudge can be used to cleanse the crystals or to cleanse your sacred space. They are also packed with special care to come to you in one piece.
Personalized for your Innergy
Each order is handpicked based on the intentions of your order. From crystals to decor, your item is intuitively selected as if you were picking the one you were divinely guided to yourself. Buying spiritual goods is an empathetic process and it is not bypassed here. A personal, thank you note is also included.
Giving Back on Every Order
On every order, a portion of the profit goes to a vetted charitable organization. The charities selected are by the people for their indigenous culture. This not only heals the current culture but our ancestors and future generations. We also source from ethical suppliers.
Tarot Affirmation Collection
Looking for apparel with melanin beauty in the magickal community? Representation matters and we got you covered!
Check out our modernized version of the powerful major arcana archetypes - the Empress, the Magician and the High Priestess.